1. How do I log out of the app/online banking?
2. Where do my pending transactions show up?
3. What is One Click, and why am I receiving an email from them?
4. Why does it keep asking for two-factor authentication verification on my online banking?
5. What is the difference between my password and my passcode?
6. Where can I find my routing number & account number on the app/online banking?
7. Can I view a check image?
8. Where are my statements?
9. My device is updated, and I cannot download the Mobile App. Why?
10. How do I transfer my account at another financial institution?
11. I logged out of my account, but it logs me back in. Why? (Apple users only)
12. How do I receive the two-factor authentication if I don't have a cellphone or are hearing impaired?
We’ve all been there, at a store getting ready to check out when the cashier asks, “Wou...
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Wayne Westland Federal Credit Union